Ada incident

Issues with Ada's Zendesk integration are being investigated

Major Resolved View vendor source →

Ada experienced a major incident on April 7, 2026 affecting Agent Handoffs, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 03:37 PM UTC
Resolved
Apr 07, 2026, 07:35 PM UTC
Duration
3h 58m
Detected by Pingoru
Apr 07, 2026, 03:37 PM UTC

Affected components

Agent Handoffs

Update timeline

  1. investigating Apr 07, 2026, 03:37 PM UTC

    Some customers are experiencing issues with Ada's Zendesk integration. This is affecting chat transcripts for Zendesk messaging integration. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.

  2. identified Apr 07, 2026, 04:03 PM UTC

    The issue has been identified, and we are seeing systems recovering.

  3. monitoring Apr 07, 2026, 04:32 PM UTC

    The systems have recovered and we are seeing transcripts passing through successfully.

  4. resolved Apr 07, 2026, 07:35 PM UTC

    This incident has been resolved.