Ada experienced a major incident on April 9, 2026 affecting AI Agent, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
AI Agent
Update timeline
- investigating Apr 09, 2026, 10:22 PM UTC
We are currently investigating elevated handoff rates across all clusters. Our team is actively working to identify the root cause and restore normal behaviour. We will provide further updates as the investigation progresses.
- monitoring Apr 09, 2026, 10:24 PM UTC
We have identified the cause of elevated handoff rates and have deployed a fix. We are actively monitoring to confirm the issue is fully resolved and will provide a further update shortly.
- resolved Apr 09, 2026, 10:39 PM UTC
This incident has been resolved.