Beta Outbound Messages pages not displaying messages

Update timeline

1. investigating Oct 27, 2026, 09:55 AM UTC

   We are currently seeing issues with the beta Outbound Messages pages, where the Sent, Drafts and Scheduled lists may appear empty or show “There was a problem fetching data”. Your messages and their data are unaffected, and the classic Sent, Drafts and Scheduled listings are loading normally in the meantime. Our team is investigating this issue. We will provide updates here as soon as we have them.

2. investigating Oct 27, 2026, 11:09 AM UTC

   Our engineering team is continuing to investigate the issue affecting the beta Outbound Messages pages, which can cause the Sent, Drafts and Scheduled lists to appear empty or show “There was a problem fetching data”. Customers in both our EU and US regions may be affected. Your messages and their data remain unaffected, and the classic Sent, Drafts and Scheduled listings continue to load normally. We will provide a further update as soon as we have more information.

3. monitoring Oct 27, 2026, 11:17 AM UTC

   Our engineering team has identified the cause of the issue affecting the beta Outbound Messages pages and has successfully tested a fix. The fix is now being rolled out to all accounts. As it reaches your account, your Sent, Drafts and Scheduled lists should start loading as normal again. We’re monitoring closely to confirm everything is working as expected, and in the meantime the classic listings remain available. We’ll post a further update once the rollout is complete.