Act-On incident

Unable to Log In

Resolved after 1 hour 6 minutes, affecting Data Studio and Act-On Anywhere Plugin and 1 more, on February 6, 2024.

monitoring Feb 06, 2024, 10:18 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 06, 2024, 09:27 PM UTC
Resolved
Feb 06, 2024, 10:33 PM UTC
Duration
1h 6m
Detected by Pingoru
Feb 06, 2024, 09:27 PM UTC

Affected components

Data StudioAct-On Anywhere PluginAdaptive SendAdvanced Social MediaFTP ConnectorSocial Media ConnectorsREST APIAct-On ApplicationWebsite Tracking BeaconEmail Sending

Update timeline

  1. investigating Feb 06, 2024, 09:27 PM UTC

    We are currently investigating this issue.

  2. identified Feb 06, 2024, 09:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 06, 2024, 09:45 PM UTC

    We've pinpointed the issue causing login failures and are actively working on a resolution.

  4. monitoring Feb 06, 2024, 10:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 06, 2024, 10:33 PM UTC

    This incident has been resolved.

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