Resolved after 11 hours 10 minutes, affecting Act-On Application, on May 23, 2024.
Degraded performance issues have now been addressed. Our engineering team are continuing to monitor the improved performance and will update the incident to resolved once results have been verified.
Affected components
Update timeline
- investigating May 23, 2024, 10:01 AM UTC
We are currently investigating increased reports of degraded performance for customers that operate on server adepci4. Our engineers are on the case and aim to restore functionality as soon as possible.
- identified May 23, 2024, 11:01 AM UTC
Our Engineering and Operations teams have identified the cause of this interruption and are diligently working toward resolution.
- identified May 23, 2024, 05:44 PM UTC
We are continuing to work on the solution to the issues experinced with performance on this server. We apologize for the inconvenience this issue is causing our customers, and thank you for your continued patience.
- monitoring May 23, 2024, 08:01 PM UTC
Degraded performance issues have now been addressed. Our engineering team are continuing to monitor the improved performance and will update the incident to resolved once results have been verified.
- resolved May 23, 2024, 09:12 PM UTC
This incident has been resolved.
Your product runs on more than Act-On
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services