Act-On incident

Delay in Open/Clicks counts in some Accounts

Resolved after 6 hours 13 minutes, affecting Act-On Application, on September 6, 2024.

monitoring Sep 07, 2024, 12:53 AM UTC

We are continuing to monitor for any further issues.

Started
Sep 06, 2024, 06:42 PM UTC
Resolved
Sep 07, 2024, 12:56 AM UTC
Duration
6h 13m
Detected by Pingoru
Sep 06, 2024, 06:42 PM UTC

Affected components

Act-On Application

Update timeline

  1. investigating Sep 06, 2024, 06:42 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 06, 2024, 06:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 06, 2024, 07:59 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 06, 2024, 09:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 07, 2024, 12:53 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 07, 2024, 12:56 AM UTC

    This incident has been resolved.

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