Acquired had 18 outages in the last 2 years totaling 32h 42m of downtime — averaging 0.7 incidents per month.
There were 18 Acquired outages since October 13, 2025 totaling 32h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing issues with 3D Secure authentication affecting card processing due to a failure in a downstream provider. This has caused cardholder present transactions to fail with card not enrolled errors. The upstream provider has recovered as of 06:15, and transactions are flowing successfully again.
We have identified processing errors from Barclays, Lloyds Personal, Halifax, and Bank of Scotland for Pay by Bank. To avoid disruption, we have temporarily disabled affected banks on Hosted Checkout. We will provide updates as they become available.
We are now also seeing processing errors affecting Faster Payments for affected banks. Barclays have acknowledged the outage and are investigating. The affected banks remain temporarily disabled on Hosted Checkout. We will provide further updates as they become available.
Barclays have confirmed their Faster Payments queues have cleared and payments are processing as normal. They are continuing work to restore full resilience this evening. Lloyds, Halifax, and Bank of Scotland are reporting normal service and we have re-enabled these banks on Hosted Checkout. Barclays remains temporarily disabled while their Open Banking service continues to report downtime. Payments to Barclays-banked sort codes, including Revolut, may still be rejected. Where a payment has shown as failed today, please do not retry it, as the beneficiary may already have been credited. We will provide updates as they become available.
Barclays have confirmed their Faster Payments service is fully restored, and we are no longer seeing processing errors on any bank. All banks have been re-enabled on Hosted Checkout.
We experienced an interruption to our 3DSv2 service between 11:16am and 11:25am, causing card_not_enrolled responses. Our team were immediately alerted, and mitigations were put in place to increase system capacity. Card processing which does not use 3DSv2 (such as MOTO, Recurring, Apple Pay and Cryptogram Google Pay) was not affected.
An issue has been identified in the 3D Secure processing that is causing transactions to be rejected. We're investigating the issue.
We are continuing to investigate this issue.
We have implemented a fix and are monitoring closely.
The issue has been resolved with processing returned to normal.
Card payments requiring 3DS authentication are experiencing elevated declines since 08:00 BST due to an upstream 3DS authentication provider issue; non-3DS flows unaffected; provider engaged.
We have identified that this is only affecting Mastercard transactions. Mastercard have acknowledged a service disruption. We will provide updates as soon as possible.
Customers may experience intermittent authentication failures when attempting Mastercard 3DS-secured transactions. This may result in some transactions being declined or unable to complete authentication. Based on information provided by Mastercard, the issue originates within the Mastercard Identity Check (3DS) service. Mastercard has confirmed they are actively investigating the incident. We are continuing to monitor the situation closely and will provide further updates as more information becomes available from Mastercard.
Mastercard 3-D Secure authentication services have recovered, and transaction authentication success rates are back to normal levels. The issue appears to be resolved. We are continuing to monitor the service closely while Mastercard confirms stability on their end. We will post a final update once the incident is confirmed fully resolved.
As of 09:10 BST, error volumes have dropped significantly and remained stable. However, authentication success rates have not yet fully returned to expected levels, so we are not marking this as resolved just yet. We will provide a further update as soon as we have confirmation from Mastercard that the issue is fully resolved.
We have now received confirmation from Mastercard that the 3DS issue has been resolved.
We are investigating intermittent failures affecting 3D Secure (3DS) authentication on a small proportion of card transactions, caused by an issue with a third-party provider. Most payments are processing normally. Affected transactions may need to be retried. We are working with the provider to resolve this and will post an update shortly.
The issue appears to resolved and we are monitoring the results.
This incident has been resolved.
We are currently investigating a potential issue affecting cashflows. We are working to identify the cause and will provide a further update as soon as possible.
We have confirmed that this is an issue on the part of Cashflows. We have enabled load balancing as a mitigation measure, if you have alternative acquirers available.
Cashflows have confirmed that a fix has been implemented and the issue is now resolved. We have re-enabled Cashflows MIDs and transactions should be processing as normal.
This incident has been resolved.
We are currently investigating an issue affecting the Acquired Hub. Payment processing is not impacted and continues to operate as normal. We will provide further updates as our investigation progresses.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Pay by bank suffering from internmittent failures / timeouts
We are currently experiencing a service degradation affecting the Hub. Some users may see reduced performance or intermittent issues. Our engineering team is investigating and working to restore normal service as quickly as possible. Further updates will follow.
This incident has been resolved.
Issue resolved.
We are currently investigating the issue
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a service degradation affecting Trust Payments MIDs. Where multiple acquirers are configured, transactions have been automatically rerouted to maintain processing continuity. Merchants with only a Trust Payments MID may experience intermittent transaction errors during this time.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This service degradation has now been resolved.
We are currently investigating reports of degraded performance affecting parts of our platform. Users may experience slower than usual response times or intermittent errors.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This service degradation has been resolved.
We’re currently investigating an issue affecting a subset of Mastercard reuse and rebill transactions. Some transactions may experience delays or failures during processing. Our team is working to identify the cause and restore full service as soon as possible.
This incident has been resolved.
We’re currently investigating an intermittent issue affecting payment processing via our REST API. Some transactions may fail or experience delays. Our team is working to identify the cause and restore full service as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with our Hosted Checkout - we will update asap.
We believe the issue has been resolved. If your customers report any further problems, please advise them to perform a hard refresh (Ctrl + Shift + R or Cmd + Shift + R). Otherwise, the issue will clear automatically within the next few hours.