Scribe - Reaching limit unexpectedly

Update timeline

1. investigating Mar 03, 2026, 09:45 AM UTC

   Status: Investigating We've received some reports of a recent issue where users hit a limit within Accurx Scribe. We're currently investigating this and will provide an update shortly. Affected components Accurx Scribe (Degraded performance)

2. identified Mar 03, 2026, 10:35 AM UTC

   Status: Identified We've implemented a quick fix on our end that should resolve this issue. Please close and reopen Accurx Scribe, then try conducting a Scribe consultation again. If you're still running into the issue, please do reach out to our support team to investigate. Affected components Accurx Scribe (Degraded performance)

3. monitoring Mar 03, 2026, 12:38 PM UTC

   Status: Monitoring The team has released a fix for the Scribe limitation issue. If you're still experiencing the issue, please restart your Accurx Desktop/Accurx Web and try again. If you're still hitting the limitation error after restarting, please reach out to our support team to investigate further. Apologies for the inconvenience this has caused! Affected components Accurx Scribe (Degraded performance)

4. resolved Mar 03, 2026, 01:42 PM UTC

   Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Scribe (Operational)