Accurx not loading

Update timeline

1. investigating Apr 20, 2026, 11:06 AM UTC

   Status: Investigating We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Affected components Accurx Desktop Toolbar (Degraded performance)

2. investigating Apr 20, 2026, 11:40 AM UTC

   Status: Investigating We are aware that some users are currently unable to access Accurx Web and the Toolbar. Currently, there are no workarounds available to access these systems. We understand the impact this disruption has on your day and our team is focused on restoring service as quickly as possible. Due to the nature of the incident, our support channels are experiencing high demand, which may lead to delays in speaking with an member of the team. We are investigating the matter as a priority and will share an update within 30 minutes. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)

3. investigating Apr 20, 2026, 11:57 AM UTC

   Status: Investigating We are seeing a significant reduction in gateway errors and improvement across the platform. Services are beginning to stabilise and we are monitoring the situation closely to ensure full restoration. We will provide a further update within 30 minutes. Affected components Accurx Web (Degraded performance) Accurx Desktop Toolbar (Degraded performance)

4. monitoring Apr 20, 2026, 12:26 PM UTC

   Status: Monitoring We have successfully deployed a fix and normal service has now been restored. We are continuing to monitor our systems closely to ensure full stability is maintained. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)

5. resolved Apr 20, 2026, 12:45 PM UTC

   Status: Resolved Normal services have been fully restored. We sincerely apologise for any disruption this caused to your day. Affected components Accurx Desktop Toolbar (Operational) Accurx Web (Operational)