Accurx incident

Issue viewing Patient Triage conversations

Minor Resolved View vendor source →
Started
Apr 23, 2026, 09:30 AM UTC
Resolved
Apr 23, 2026, 09:30 AM UTC
Duration
Detected by Pingoru
Apr 23, 2026, 09:30 AM UTC

Affected components

Accurx Desktop Toolbar

Update timeline

  1. monitoring Apr 22, 2026, 04:30 PM UTC

    Status: Monitoring An issue where some desktop app users could not view patient triage conversations due to missing data fields has been fixed by ensuring compatibility with older client versions. Affected components Accurx Desktop Toolbar (Degraded performance)

  2. monitoring Apr 22, 2026, 04:31 PM UTC

    Status: Monitoring We have released a recent change that should fix the issue. We are closely monitoring this change and will confirm when normal services have resumed. Affected components Accurx Desktop Toolbar (Degraded performance)

  3. resolved Apr 23, 2026, 09:30 AM UTC

    Status: Resolved The issue impacting users on Accurx Desktop Versions that are older than 1-month has been resolved. Affected components Accurx Desktop Toolbar (Operational)

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