Accurx experienced a minor incident on April 23, 2026 affecting Accurx Desktop Toolbar, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 22, 2026, 04:30 PM UTC
Status: Monitoring An issue where some desktop app users could not view patient triage conversations due to missing data fields has been fixed by ensuring compatibility with older client versions. Affected components Accurx Desktop Toolbar (Degraded performance)
- monitoring Apr 22, 2026, 04:31 PM UTC
Status: Monitoring We have released a recent change that should fix the issue. We are closely monitoring this change and will confirm when normal services have resumed. Affected components Accurx Desktop Toolbar (Degraded performance)
- resolved Apr 23, 2026, 09:30 AM UTC
Status: Resolved The issue impacting users on Accurx Desktop Versions that are older than 1-month has been resolved. Affected components Accurx Desktop Toolbar (Operational)