Accurx is currently experiencing a major incident affecting Accurx Desktop Toolbar, which began 10h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 08:56 AM UTC
Status: Investigating Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the toolbar, though Accurx Web remains functional. Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority. Next Update: In 1 hour. Affected components Accurx Desktop Toolbar (Degraded performance)
- investigating May 19, 2026, 09:01 AM UTC
Status: Investigating "Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the toolbar. Please use Accurx Web as a workaround for now. Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority. Next Update: In 1 hour." Affected components Accurx Desktop Toolbar (Degraded performance)
- investigating May 19, 2026, 09:03 AM UTC
Status: Investigating Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the desktop toolbar for some users. Workaround: We recommend that users log in to Accurx Web to access Accurx at this time. https://web.accurx.com/login Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority. Next Update: In 1 hour. Affected components Accurx Desktop Toolbar (Degraded performance)
- monitoring May 20, 2026, 12:45 PM UTC
Status: Monitoring Summary of Impact: Some users experienced a "your login has failed" error message when attempting to log into the Accurx toolbar, which was preventing access to the desktop toolbar for some users. Current Status: A fix has now been implemented and is available in the latest version of the Accurx toolbar. We are monitoring this to ensure the issue is fully resolved. Action Required: Please update your Accurx toolbar to the latest version and try logging in again. You can update your toolbar by following the steps linked in this article here: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool Next Update: We will continue monitoring and provide a further update if required. Affected components Accurx Desktop Toolbar (Degraded performance)