Accurx experienced a minor incident on May 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 18, 2026, 12:26 PM UTC
Status: Investigating Current Status: Investigating Scribe saving issues Summary of Impact: Some users are experiencing a 'Save timed out' error when attempting to save consultations using Scribe. Current Progress: Our team is currently investigating potential triggers behind the timeout errors to identify the cause and implement a fix. Next Update: We will provide a further update as soon as more information becomes available.
- resolved May 18, 2026, 02:25 PM UTC
Status: Resolved Current Status: Resolved: Scribe saving issues fixed Summary of Impact: Users previously experienced a 'Save timed out' error when attempting to save consultations using Scribe. Current Progress: We have successfully deployed a fix for this issue. Please give Accurx a quick restart or refresh to ensure everything is working correctly again. Next Update: No further updates are scheduled for this incident. We appreciate your patience while we resolved this. If you continue to run into any trouble, please reach out to our support team.