Accurx experienced a minor incident on May 8, 2026 affecting Accurx Desktop Toolbar, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 02:57 PM UTC
Status: Investigating Current Status: Investigating performance degradation within the Accurx Inbox Summary of Impact: Users at EMIS practices may experience significant slowness or errors when opening patient records, attaching files, or accessing conversations within the Accurx Inbox. Current Progress: EMIS has added a service degradation status on their status page. We have raised a ticket with them to clarify the issue further. We will provide an update as soon as more information becomes available or the situation changes. Affected components Accurx Desktop Toolbar (Degraded performance)
- resolved May 08, 2026, 09:01 AM UTC
Status: Resolved The performance degradation affecting the Accurx Inbox for EMIS practices is now resolved. EMIS have confirmed that the reduced service performance was due to a third-party partner and has been rectified. Thank you for your patience and we apologise for any inconvenience caused. Affected components Accurx Desktop Toolbar (Operational)