Accruent incident

INC1625656 | Connectivity Issues | 09 Nov 2026

Resolved after 35 minutes, affecting Siterra (Core Application - UK) and vxField (Core Application - VxField UK) and 1 more, on November 9, 2026.

resolved Nov 09, 2026, 06:08 PM UTC

Connectivity recovered and the affected UK services returned to normal operation. This issue has been resolved, and normal operations have been fully restored. If you continue to experience any issues, please contact our Support Team for assistance. We apologize for any inconvenience caused and thank you for your patience and understanding.

Started
Nov 09, 2026, 05:33 PM UTC
Resolved
Nov 09, 2026, 06:08 PM UTC
Duration
35m
Detected by Pingoru
Nov 09, 2026, 05:33 PM UTC

Affected components

Siterra (Core Application - UK)vxField (Core Application - VxField UK)vxMaintain (API - VxMaintain UK)vxMaintain (Reporting - VxMaintain-VxField UK)vxMaintain (Core Application - VxMaintain UK)vxObserve (vxObserve - UK)

Update timeline

  1. investigating Nov 09, 2026, 05:55 PM UTC

    An issue impacting connectivity disruptions has been identified and is currently being investigated. This issue may not affect all customers. The incident has been escalated, and the appropriate teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide the next update by 13:00 PM CDT 09 Nov 2026 We apologize for any inconvenience this may be causing and appreciate your patience and understanding while we work toward a resolution.

  2. resolved Nov 09, 2026, 06:08 PM UTC

    Connectivity recovered and the affected UK services returned to normal operation. This issue has been resolved, and normal operations have been fully restored. If you continue to experience any issues, please contact our Support Team for assistance. We apologize for any inconvenience caused and thank you for your patience and understanding.

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