Accruent incident
INC1621486 | SSO Unavailability | 20th October 2026
Accruent experienced a major incident on October 20, 2026 affecting Core Application - VxMaintain UK and Core Application - VxMaintain US, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 09:26 AM UTC
An issue impacting users authenticating via SSO to access the Maintain production has been identified and is currently being investigated. This issue may not affect all customers. The incident has been escalated, and the appropriate teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide the next update by 05:30 AM CDT 20th Oct 2026. We apologize for any inconvenience this may be causing and appreciate your patience and understanding while we work toward a resolution.
- identified Oct 20, 2026, 10:23 AM UTC
We have identified the issue causing SSO authentication failures in the Maintain production environment and are currently implementing the necessary actions to restore services. We will provide our next update by 06:30 AM CDT 20th Oct 2026 We apologize for any inconvenience this may cause and appreciate your patience.
- identified Oct 20, 2026, 11:31 AM UTC
We have identified the issue causing SSO authentication failures in the Maintain production environment and are currently implementing the necessary actions to restore services. We will provide our next update by 07:30 AM CDT 20th Oct 2026 We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Oct 20, 2026, 11:50 AM UTC
The issue causing SSO authentication failures in the Maintain production environment has been resolved, and normal operations have been fully restored. If you continue to experience any issues, please contact our Support Team for assistance. We apologize for any inconvenience caused and thank you for your patience and understanding.