Accruent incident
INC1621568 - VxMaintain - Redirect to Workspace Login page - 10/20/2026
Accruent experienced a major incident on October 20, 2026 affecting Core Application - VxMaintain US, lasting 7h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 04:20 PM UTC
An issue impacting VxMaintian login has been identified and is currently being investigated. This issue may not affect all customers. The incident has been escalated, and the appropriate teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide the next update by 11:20 AM CDT 10/20/2026 We apologize for any inconvenience this may be causing and appreciate your patience and understanding while we work toward a resolution.
- identified Oct 20, 2026, 05:24 PM UTC
We have identified the issue impacting VxMaintain Kiosk and WBS access and are actively implementing the necessary actions to restore service. Our next update will be provided by 2:23 PM CDT on October 20, 2026. We apologize for the inconvenience and appreciate your patience.
- identified Oct 20, 2026, 07:15 PM UTC
We have identified the issue impacting VxMaintain Kiosk and WBS access and are actively implementing the necessary actions to restore service. Our next update will be provided by 3:00 PM CDT on October 20, 2026. We apologize for the inconvenience and appreciate your patience.
- identified Oct 20, 2026, 07:58 PM UTC
We are continuing in our efforts to implement the necessary restorative actions to address the cause of the VxMaintain Kiosk and WBS access issues. We will provide another update by 4:00 PM CT We apologize for any inconvenience this may cause and appreciate your continued patience.
- identified Oct 20, 2026, 09:20 PM UTC
We are continuing in our efforts to implement the necessary restorative actions to address the cause of the VxMaintain Kiosk and WBS access issues. We will provide another update by 5:30 PM CT We apologize for any inconvenience this may cause and appreciate your continued patience.
- resolved Oct 21, 2026, 12:14 AM UTC
The issue causing VxMaintain Kiosk and WBS URLs to redirect users to the Workspace login page has been resolved, and normal operations have been fully restored. If you continue to experience any issues, please contact our Support Team for assistance. We apologize for any inconvenience caused and thank you for your patience and understanding.