Accruent incident
INC1621383 | Web Add-in error - Update Required | 19 October 2026
Accruent experienced a minor incident on October 19, 2026 affecting Core Application - US, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 08:20 PM UTC
An issue impacting users with Web Add-in has been identified and is currently being investigated. This issue may not affect all customers. The incident has been escalated, and the appropriate teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide the next update by 19 October 2026 @ 5PM CT. We apologize for any inconvenience this may be causing and appreciate your patience and understanding while we work toward a resolution.
- identified Oct 19, 2026, 09:54 PM UTC
We have identified the issue causing the EMS Microsoft 365 Web Add-In and are currently implementing the necessary actions to restore services. We will provide our next update by 19 October 2026 @ 7PM CT. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Oct 19, 2026, 10:27 PM UTC
The issue EMS Microsoft 365 Web Add-In has been resolved, and normal operations have been fully restored. If you continue to experience any issues, please contact our Support Team for assistance. We apologize for any inconvenience caused and thank you for your patience and understanding.