Abnormal Security incident
Inbound Email Security Detection and Remediation Disruption — US
Resolved after 39 minutes, affecting Inbound Email Security (IES), on March 16, 2026.
Starting around 22:23 UTC on March 16, 2026, Abnormal experienced a service disruption impacting Inbound Email Security detection and remediation for some US customers. During this time, inline email processing was also affected, and some emails may not have been properly detected or remediated. Abnormal's engineering team actively worked to address the issue, and all services were fully restored as of 23:56 UTC. Detection and remediation are now operating as expected for US customers. If you experience any further issues, please reach out to Abnormal's support team at [email protected].
Affected components
Update timeline
- investigating Mar 16, 2026, 11:21 PM UTC
Starting around 22:23 UTC on March 16, 2026, Abnormal began experiencing a service disruption impacting Inbound Email Security detection and remediation for some US customers. Additionally, inline email processing is affected during this time, and malicious emails may not be properly detected or remediated. Abnormal's engineering team is actively investigating and working to restore full functionality. The next update will be provided within 1 hour or when further information is obtained.
- resolved Mar 17, 2026, 12:00 AM UTC
Starting around 22:23 UTC on March 16, 2026, Abnormal experienced a service disruption impacting Inbound Email Security detection and remediation for some US customers. During this time, inline email processing was also affected, and some emails may not have been properly detected or remediated. Abnormal's engineering team actively worked to address the issue, and all services were fully restored as of 23:56 UTC. Detection and remediation are now operating as expected for US customers. If you experience any further issues, please reach out to Abnormal's support team at [email protected].
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