Abnormal Security incident
AI Security Mailbox Report Processing Disruption
Abnormal Security experienced a major incident on March 26, 2026 affecting AI Security Mailbox (AISM), lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 26, 2026, 11:03 PM UTC
Starting at approximately 16:00 UTC on March 26, 2026, Abnormal began experiencing an issue with AI Security Mailbox report processing. US and EU customers may experience failures in the processing of new reports submitted to AI Security Mailbox. Abnormal engineering is actively investigating and working to restore full functionality.
- resolved Mar 27, 2026, 12:14 AM UTC
Between approximately 16:00 UTC and 23:50 UTC on March 26, 2026, Abnormal experienced a service disruption impacting AI Security Mailbox report processing for US and EU customers. During this time, new reports submitted to AI Security Mailbox may not have been processed as expected. Abnormal engineers deployed a fix at 23:50 UTC and confirmed that services are now processing in real time. Any reports submitted during the impacted window are currently being reprocessed and are expected to be fully completed within the next few hours. If you experience any further issues, please reach out to the Abnormal support team at [email protected].