Abnormal Security incident

Email Security Processing Disruption for Google Workspace Customers (US and EU)

Abnormal Security experienced a notice incident on July 27, 2026 affecting Inbound Email Security (IES) and AI Security Mailbox (AISM), lasting —. The incident has been resolved; the full update timeline is below.

Started: Jul 27, 2026, 11:10 PM UTC
Resolved: Jul 27, 2026, 11:10 PM UTC
Duration: —
Detected by Pingoru: Jul 27, 2026, 11:10 PM UTC

Affected components

Inbound Email Security (IES)AI Security Mailbox (AISM)

Update timeline

resolved Jul 27, 2026, 11:10 PM UTC

Between 22:10 UTC and 22:50 UTC on July 27, 2026, Abnormal experienced a service disruption affecting Inbound Email Security, Inline, and Graymail processing for Google Workspace customers in both US and EU regions. During this time, inbound email processing was temporarily interrupted, which may have caused delays in email detection and remediation. The engineering team has resolved the issue, and all services have been fully restored. All emails from the impacted window have been successfully reprocessed. If you experience any further issues, please reach out to the support team at [email protected].