Abnormal Security incident
Email Security Processing Disruption for Google Workspace Customers (US and EU)
Resolved after 40 minutes, affecting Inbound Email Security (IES) and AI Security Mailbox (AISM), on July 27, 2026.
Between 22:10 UTC and 22:50 UTC on July 27, 2026, Abnormal experienced a service disruption affecting Inbound Email Security, Inline, and Graymail processing for Google Workspace customers in both US and EU regions. During this time, inbound email processing was temporarily interrupted, which may have caused delays in email detection and remediation. The engineering team has resolved the issue, and all services have been fully restored. All emails from the impacted window have been successfully reprocessed. If you experience any further issues, please reach out to the support team at [email protected].
Affected components
Update timeline
- resolved Jul 27, 2026, 11:10 PM UTC
Between 22:10 UTC and 22:50 UTC on July 27, 2026, Abnormal experienced a service disruption affecting Inbound Email Security, Inline, and Graymail processing for Google Workspace customers in both US and EU regions. During this time, inbound email processing was temporarily interrupted, which may have caused delays in email detection and remediation. The engineering team has resolved the issue, and all services have been fully restored. All emails from the impacted window have been successfully reprocessed. If you experience any further issues, please reach out to the support team at [email protected].
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