8x8 experienced a major incident on August 20, 2026 affecting Contact Center and EMEA and 1 more component, lasting 19h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 09:58 AM UTC
8x8 Is currently investigating reports with 8x8 Agent Workspace queues showing incorrect data. We are working on resolving the issue and updates will be provided as they become available.
- investigating Aug 20, 2026, 10:30 AM UTC
8x8 continues investigating reports of Agent Workspace and Supervisor Workspace queues and monitoring panels showing incorrect data. We continue our efforts into this issue and updates will be provided as they become available.
- investigating Aug 20, 2026, 10:57 AM UTC
8x8 will be performing a platform switch in order to mitigate the issue impacting Agent Workspace and Supervisor Workspace. The platform switch will be performed outside of business hours in order to avoid any disruption to ongoing operations. We apologise the inconvenience and further updates will be provided as they become available.
- resolved Aug 21, 2026, 05:29 AM UTC
The platform switch has been performed and the issue impacting Agent Workspace and Supervisor Workspace is now resolved. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.