8x8 experienced a major incident on October 2, 2026 affecting APAC and Work Calling and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 07:54 AM UTC
8x8 Is currently investigating an issue in the AU region where numbers that have been recently updated are experiencing calling issues . We are working on resolving the issue and updates will be provided as they become available.
- identified Oct 02, 2026, 08:26 AM UTC
We have identified the source of the issue impacting recently updated numbers, causing them to experience calling issues. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
- resolved Oct 02, 2026, 09:04 AM UTC
8x8 has resolved the issue impacting recently updated numbers and calling is working as normal now. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.