8x8 experienced a major incident on September 23, 2026 affecting Contact Center and APAC and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 10:55 AM UTC
8x8 Is currently investigating an issue impacting the 8x8 Contact Center components in the AU region where users could experience intermittent Configuration Manager login issues and also intermittent issues with inbound and/or outbound calls. We are working on resolving the issue and updates will be provided as they become available.
- identified Sep 23, 2026, 11:45 AM UTC
8x8 continues the investigation of the issue impacting Contact Center. The root cause is identified as packet loss on the backbone a ISP and we are working to route traffic over an alternative ISP in order to mitigate the issue. Further updates will follow as new information becomes available.
- resolved Sep 23, 2026, 01:21 PM UTC
8x8 has performed a route change and resolved the issue impacting Contact Center in the region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.