8x8 incident

Slowness on help.8x8.com

Major Resolved View vendor source →

8x8 experienced a major incident on September 9, 2026 affecting 8x8 Website and Americas and 1 more component, lasting 3d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 12:48 AM UTC
Resolved
Sep 12, 2026, 10:09 PM UTC
Duration
3d 21h
Detected by Pingoru
Sep 09, 2026, 12:48 AM UTC

Affected components

8x8 WebsiteAmericasEMEAAPAC8x8 Website

Update timeline

  1. investigating Sep 09, 2026, 12:48 AM UTC

    8x8 has identified an issue causing slowness on help.8x8.com. Please note that this appears to be only impacting the initial loading of the search box. Once the search box loads, searches work fine. We are currently investigating and will provide updates as they become available.