360Learning Outage History

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360Learning had 26 outages in the last 2 years totaling 453h 0m of downtime — averaging 1.1 incidents per month.

There were 26 360Learning outages since June 21, 2024 totaling 453h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.360learning.com

Minor May 29, 2026

AI features are down

Detected by Pingoru
May 29, 2026, 03:30 PM UTC
Resolved
May 29, 2026, 09:18 PM UTC
Duration
5h 47m
Affected: Web ApplicationAndroid AppiOS App
Timeline · 2 updates
  1. investigating May 29, 2026, 03:30 PM UTC

    A critical issue is currently affecting our AI systems. As a result, all our generative AI features are currently unavailable: - Course Builder - Smart Reviews - AI Companion - AI Moderation - Question and Quiz Generation - AI Inline Editing We are aware of this issue and are actively investigating. We will keep you posted and provide the next update as soon as more information becomes available.

  2. resolved May 29, 2026, 09:18 PM UTC

    A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal.

Read the full incident report →

Minor April 27, 2026

Search Functionality Currently Unavailable

Detected by Pingoru
Apr 27, 2026, 12:18 PM UTC
Resolved
Apr 28, 2026, 06:49 AM UTC
Duration
18h 30m
Affected: Web ApplicationAndroid AppiOS App
Timeline · 3 updates
  1. investigating Apr 27, 2026, 12:18 PM UTC

    We are currently experiencing issues impacting the Search functionality. We are investigating and will keep you posted as soon as we have an update to share.

  2. investigating Apr 27, 2026, 02:57 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 28, 2026, 06:49 AM UTC

    The incident was resolved yesterday at 6pm.

Read the full incident report →

Minor January 27, 2026

AI features down

Detected by Pingoru
Jan 27, 2026, 11:22 AM UTC
Resolved
Jan 27, 2026, 03:56 PM UTC
Duration
4h 33m
Affected: Web Application
Timeline · 2 updates
  1. identified Jan 27, 2026, 11:22 AM UTC

    A critical issue is currently affecting our AI systems due to a service disruption with our provider, Azure OpenAI. As a result, all AI features within our platform that utilize Generative AI are currently unavailable. - Course Builder - Smart Reviews - AI companion - AI Moderation - Questions and Quiz Generations We are aware of this issue and are actively investigating in coordination with Microsoft. We will keep you posted and provide the next update as soon as more information becomes available.

  2. resolved Jan 27, 2026, 03:56 PM UTC

    A fix has been applied successfully. AI features are now up and running. We maintain reinforced monitoring to accompany this return to normal.

Read the full incident report →

Minor December 5, 2025

Issues with AI features

Detected by Pingoru
Dec 05, 2025, 03:25 PM UTC
Resolved
Dec 08, 2025, 08:14 AM UTC
Duration
2d 16h
Affected: Web Application
Timeline · 3 updates
  1. investigating Dec 05, 2025, 03:25 PM UTC

    Our engineering team has identified an issue affecting our AI features. This issue affects all users having access to some of our AI features: - Document-based course builder - Automated Quiz We are investigating the root cause and working on a solution. An additional update will be sent around 6pm CET.

  2. investigating Dec 05, 2025, 05:28 PM UTC

    We are continuing to investigate this issue. We will send an additional update on Monday, Dec 8, 9am.

  3. resolved Dec 08, 2025, 08:14 AM UTC

    We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!

Read the full incident report →

Minor November 13, 2025

Issue with AI features

Detected by Pingoru
Nov 13, 2025, 02:00 PM UTC
Resolved
Nov 13, 2025, 05:18 PM UTC
Duration
3h 17m
Affected: Web ApplicationAndroid AppiOS App
Timeline · 2 updates
  1. investigating Nov 13, 2025, 02:00 PM UTC

    Our LLM provider Azure OpenAI is affected by services impact. This issue affects all users having access to those AI features: - AI companion - Document-based course builder, Prompt-based course builder - Smart reviews - Automated Quiz - AI generated Questions We understand the impact this has on your operations and are committed to resolving it swiftly. An additional update will be sent around 5pm CET.

  2. resolved Nov 13, 2025, 05:18 PM UTC

    We confirm that the issue is solved and our AI services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!

Read the full incident report →

Notice October 29, 2025

CDN issue

Detected by Pingoru
Oct 29, 2025, 04:07 PM UTC
Resolved
Oct 29, 2025, 04:17 PM UTC
Duration
9m
Affected: Web ApplicationAPI
Timeline · 2 updates
  1. investigating Oct 29, 2025, 04:07 PM UTC

    We have detected an issue with our CDN provider. We are currently deploying a fix.

  2. resolved Oct 29, 2025, 04:17 PM UTC

    The service has been reconfigured to avoid the CDN. The platform is now operational. We maintain reinforced monitoring to accompany this return to normal.

Read the full incident report →

Critical October 22, 2025

Platform unavailable

Detected by Pingoru
Oct 22, 2025, 08:38 AM UTC
Resolved
Oct 22, 2025, 02:33 PM UTC
Duration
5h 55m
Affected: Web ApplicationAPIAndroid AppiOS App
Timeline · 4 updates
  1. investigating Oct 22, 2025, 08:38 AM UTC

    We detected that high latencies render the platform almost unavailable this morning, we investigate the issue

  2. identified Oct 22, 2025, 09:07 AM UTC

    The issue has been identified and is currently being fixed. The platform is back online, but may still be slow to respond while the fix is implemented.

  3. monitoring Oct 22, 2025, 11:25 AM UTC

    The fix has been implemented and the platform is back to normal. We continue to monitor the behavior of the platform.

  4. resolved Oct 22, 2025, 02:33 PM UTC

    This incident has been resolved, we apologize for the inconvenience it may have caused.

Read the full incident report →

Minor October 9, 2025

High latencies on some actions

Detected by Pingoru
Oct 09, 2025, 09:01 AM UTC
Resolved
Oct 09, 2025, 02:24 PM UTC
Duration
5h 23m
Affected: Web ApplicationAPI
Timeline · 4 updates
  1. investigating Oct 09, 2025, 09:01 AM UTC

    We detected high latencies on some actions on the platform. We are investigating the root cause at this point.

  2. identified Oct 09, 2025, 09:15 AM UTC

    The issue comes from network issues in our cloud provider, we are working with them to solve the issue.

  3. monitoring Oct 09, 2025, 10:44 AM UTC

    We applied modifications to improve the latency while the cloud provider incident is still ongoing. The platform loading may behave a bit differently while this modification is present.

  4. resolved Oct 09, 2025, 02:24 PM UTC

    This incident has now been resolved, we apologize for the inconvenience it caused.

Read the full incident report →

Minor September 30, 2025

Issue with skills

Detected by Pingoru
Sep 30, 2025, 12:26 PM UTC
Resolved
Oct 01, 2025, 07:38 AM UTC
Duration
19h 11m
Affected: Web Application
Timeline · 4 updates
  1. investigating Sep 30, 2025, 12:26 PM UTC

    An issue is currently affecting skills on our systems. Skills are unavailable on your 360Learning platform. We are investigating and will keep you posted as soon as we have an update to share.

  2. investigating Sep 30, 2025, 12:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 30, 2025, 01:53 PM UTC

    A fix has been implemented. Skills are now available on your 360Learning platform. We are still montoring the services.

  4. resolved Oct 01, 2025, 07:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 25, 2025

All 360learning datacenter is unavailable

Detected by Pingoru
Sep 25, 2025, 01:59 PM UTC
Resolved
Sep 25, 2025, 02:56 PM UTC
Duration
57m
Affected: Web ApplicationAPIAndroid AppiOS App
Timeline · 3 updates
  1. investigating Sep 25, 2025, 02:13 PM UTC

    We experience a major incident that affected all of our datacenters, which resulted in all services being unavailable. We are investigating and will keep you posted as soon as we have an update to share.

  2. monitoring Sep 25, 2025, 02:47 PM UTC

    We have identified the root cause of the issue. A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal.

  3. resolved Sep 25, 2025, 02:56 PM UTC

    We confirm that the issue is solved, and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!

Read the full incident report →

Major September 24, 2025

Platform Latency and Errors

Detected by Pingoru
Sep 24, 2025, 12:17 PM UTC
Resolved
Sep 24, 2025, 12:43 PM UTC
Duration
26m
Affected: Web ApplicationAPIAndroid AppiOS App
Timeline · 3 updates
  1. investigating Sep 24, 2025, 12:17 PM UTC

    Your 360Learning platform might suffer latency issues and erros. We are investigating and will keep you posted as soon as we have an update to share.

  2. monitoring Sep 24, 2025, 12:32 PM UTC

    A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal.

  3. resolved Sep 24, 2025, 12:43 PM UTC

    We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!

Read the full incident report →

Notice July 29, 2025

Video conversion taking a long time

Detected by Pingoru
Jul 29, 2025, 12:47 PM UTC
Resolved
Jul 29, 2025, 07:32 PM UTC
Duration
6h 44m
Affected: Web ApplicationAPIAndroid AppiOS App
Timeline · 5 updates
  1. identified Jul 29, 2025, 12:47 PM UTC

    Since July 29th, 1:10 AM (CEST), video upload is broken. Once the file selected, it will loop indefinitely and won't display the video.

  2. identified Jul 29, 2025, 12:55 PM UTC

    Processing of video conversion suffers a big delay. We are deploying a patch that should help catch up those delays, but it might still take some time until all the uploads catch up. We will post an update before 6PM (CEST).

  3. monitoring Jul 29, 2025, 02:31 PM UTC

    Hello, We have fixed the root cause of the issue that affected video processing. Therefore, video processing is now working properly but higher delays than usual are still expected because a lot of conversions were queued and are waiting to be handled. All the videos uploaded during the incident will be processed without further actions needed. Everything should be back to normal around 8PM (CEST). We keep monitoring the situation. We apologize for the inconvenience. Kind regards, The 360Learning team.

  4. monitoring Jul 29, 2025, 03:48 PM UTC

    Hello, We have fixed the root cause of the issue that affected video processing. Therefore, video processing is now working properly but higher delays than usual are still expected because a lot of conversions were queued and are waiting to be handled. All the videos uploaded during the incident will be processed without further actions needed. Unfortunately, things are taking more time to settle than expected. We estimate that it should be back to normal around 7AM (CEST), July 30th. We keep monitoring the situation. We apologize for the inconvenience. Kind regards, The 360Learning team.

  5. resolved Jul 29, 2025, 07:32 PM UTC

    Hello, The issue affecting video processing is now fully resolved; our monitoring has confirmed that every queued task have been processed. Therefore, video upload is now working properly, without any additional delay for video processing ✅ We apologize for the inconvenience. Kind regards, The 360Learning team.

Read the full incident report →

Minor July 10, 2025

Video Streaming Latency

Detected by Pingoru
Jul 10, 2025, 08:06 AM UTC
Resolved
Jul 10, 2025, 08:11 AM UTC
Duration
5m
Affected: Web ApplicationAndroid AppiOS App
Timeline · 2 updates
  1. identified Jul 10, 2025, 08:06 AM UTC

    Our Video Streaming is affected by performance issues. You could have been affected by latency when playing video. The issue is identified, and a fix is currently applied. We will monitor and communicate again in few minutes

  2. resolved Jul 10, 2025, 08:11 AM UTC

    A fix has been applied successfully. The Videos are now playing normally. We maintain reinforced monitoring to accompany this return to normal.

Read the full incident report →

Minor May 13, 2025

Issue with video playback

Detected by Pingoru
May 13, 2025, 02:18 PM UTC
Resolved
May 14, 2025, 04:50 PM UTC
Duration
1d 2h
Affected: Web ApplicationAPIAndroid AppiOS App
Timeline · 7 updates
  1. investigating May 13, 2025, 02:18 PM UTC

    An issue is currently affecting our systems. You cannot play videos from your 360Learning platform. We are investigating and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team.

  2. identified May 13, 2025, 02:43 PM UTC

    We have identified the root cause of the issue that is currently affecting Video Streaming services, and which prevented user from playing videos on the platform. The rest of the 360Learning features remains available. We are working to fix this issue and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team.

  3. identified May 13, 2025, 04:51 PM UTC

    Our Video Streaming services are back online and users are able to play videos. We are aware of some users still not able to play videos if they attempted to play them during the outage. We are working on a fix for this specific scenario and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team.

  4. identified May 14, 2025, 07:24 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 14, 2025, 07:29 AM UTC

    We have fixed the root cause of the issue that affected our systems. Video playback is now available ✅- Please clear your browser cache in case the videos are not playing on your platform. We keep monitoring the situation. We apologize for the inconvenience. Kind regards, The 360Learning team.

  6. monitoring May 14, 2025, 01:46 PM UTC

    Video playback is available since yesterday (May 13th) 4:15 PM CEST ✅ Some Web Application users might experience problems playing video because of corrupted information cached in their browser. In this case, we recommend clearing the browser cache to fix the problem. We're currently working on a way to clear corrupted information cached in the browser, and fix this bug for everyone. It should be deployed by Tomorrow (May 15th) 11 AM CEST. Note that this issue doesn't impact Android or iOS applications. We apologize for the inconvenience. Kind regards, The 360Learning team.

  7. resolved May 14, 2025, 04:50 PM UTC

    The issue affecting video playback is now fully resolved ✅ We deployed a way to clear corrupted information in the browser cache. We apologize for the inconvenience. Kind regards, The 360Learning team.

Read the full incident report →

Major April 2, 2025

Short episodes of elevated latency

Detected by Pingoru
Apr 02, 2025, 08:59 AM UTC
Resolved
Apr 02, 2025, 07:54 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 02, 2025, 08:59 AM UTC

    Due to an important upgrade of our database management system, your 360Learning Platform have suffered from short episodes of latencies today: from 09:54 to 09:57 AM, and from 10:10 to 10:13 AM (CET). During these times, the service was slower than usual. The maintenance operation is now completed and our service is back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!

Read the full incident report →

Minor March 12, 2025

Issues with Data Synchronization

Detected by Pingoru
Mar 12, 2025, 10:11 AM UTC
Resolved
Mar 12, 2025, 05:25 PM UTC
Duration
7h 13m
Affected: Web ApplicationAndroid AppiOS App
Timeline · 5 updates
  1. investigating Mar 12, 2025, 10:11 AM UTC

    We are currently facing a data synchronization issue impacting Search, Data Connect, and Dashboards. Search is unavailable on your 360Learning platform, and data may be temporarily incomplete in Data Connect and certain dashboards. Our team is actively investigating the issue and will provide updates as soon as possible.

  2. identified Mar 12, 2025, 10:52 AM UTC

    We have identified the root cause of the issue. We are actively working on a solution. We will send an additional update around 2 PM (CET).

  3. monitoring Mar 12, 2025, 01:43 PM UTC

    Search functionality is now available. Data is still incomplete but synchronization is in progress. Data Connect and dashboards are fully operational. Thank you for your patience, and we will keep you updated as progress continues.

  4. monitoring Mar 12, 2025, 05:23 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 12, 2025, 05:25 PM UTC

    We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!

Read the full incident report →

Notice November 27, 2024

Issue with Video Streaming services

Detected by Pingoru
Nov 27, 2024, 02:30 PM UTC
Resolved
Nov 27, 2024, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 27, 2024, 02:30 PM UTC

    Hello, The Video Streaming service issue is now fully resolved; our monitoring has confirmed that everything is fully operational. Therefore, Video Streaming is now working properly, and you can now play videos ✅ We apologize for the inconvenience. Kind regards, The 360Learning team.

Read the full incident report →

Notice November 27, 2024

Video Streaming service

Detected by Pingoru
Nov 27, 2024, 01:55 PM UTC
Resolved
Nov 27, 2024, 01:55 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 27, 2024, 02:33 PM UTC

    Hello, We have identified the root cause of the issue that is currently affecting Video Streaming services, and which prevented user from playing videos on the platform. The rest of the 360Learning features remains available. We are working to fix this issue and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team.

Read the full incident report →

Minor October 16, 2024

Service is slow for some customers

Detected by Pingoru
Oct 16, 2024, 07:31 AM UTC
Resolved
Oct 16, 2024, 07:58 AM UTC
Duration
27m
Affected: Web ApplicationAPIAndroid AppiOS App
Timeline · 3 updates
  1. investigating Oct 16, 2024, 07:31 AM UTC

    Your 360Learning platform might currently suffer some slowdowns. We are investigating the root cause and will keep you posted as soon as we have an update to share.

  2. monitoring Oct 16, 2024, 07:42 AM UTC

    A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal.

  3. resolved Oct 16, 2024, 07:58 AM UTC

    We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!

Read the full incident report →

Minor October 8, 2024

Delay in search

Detected by Pingoru
Oct 08, 2024, 07:08 PM UTC
Resolved
Oct 08, 2024, 09:11 PM UTC
Duration
2h 2m
Affected: Web ApplicationAPIAndroid AppiOS App
Timeline · 2 updates
  1. investigating Oct 08, 2024, 07:08 PM UTC

    An issue is currently affecting the search feature. Search are delayed on your 360learning plaftorm. We are investigating and will keep you posted as soon as we have an update to share.

  2. resolved Oct 08, 2024, 09:11 PM UTC

    We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!

Read the full incident report →

Notice October 2, 2024

Login with SSO SAML was blocked

Detected by Pingoru
Oct 02, 2024, 01:04 PM UTC
Resolved
Oct 02, 2024, 04:04 PM UTC
Duration
3h
Affected: Web ApplicationAndroid AppiOS App
Timeline · 2 updates
  1. monitoring Oct 02, 2024, 01:04 PM UTC

    Login with SSO SAML has been temporarily blocked from 12:00 pm to 2:56 pm. A fix has been deployed, and the situation is back to normal.

  2. resolved Oct 02, 2024, 04:04 PM UTC

    We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!

Read the full incident report →

Minor August 27, 2024

Important delay in email delivery

Detected by Pingoru
Aug 27, 2024, 02:11 PM UTC
Resolved
Aug 28, 2024, 01:58 PM UTC
Duration
23h 46m
Affected: Web ApplicationAPIAndroid AppiOS App
Timeline · 4 updates
  1. identified Aug 27, 2024, 02:11 PM UTC

    Our engineering team has identified an issue affecting emails for all users. Some emails are being delivered with an important delay. We are investigating the root cause and working on a solution. An additional update will be sent around 18h CET.

  2. identified Aug 27, 2024, 04:05 PM UTC

    We are continuing to work on a fix for this issue. Emails are being sent without problems for now. An additional update will be sent tomorrow around 10h CET.

  3. monitoring Aug 28, 2024, 08:22 AM UTC

    Emails are being sent without problems for now. All non sent emails were resent. We will keep monitoring the situation for the next hours. An additional update will be sent around 18h CET.

  4. resolved Aug 28, 2024, 01:58 PM UTC

    We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!

Read the full incident report →

Minor August 19, 2024

General Latency

Detected by Pingoru
Aug 19, 2024, 03:41 AM UTC
Resolved
Aug 19, 2024, 04:48 AM UTC
Duration
1h 6m
Affected: Web ApplicationAPIAndroid AppiOS App
Timeline · 2 updates
  1. investigating Aug 19, 2024, 04:21 AM UTC

    Hello, An issue is currently affecting our systems. Your 360Learning platform might be slow for now. We are investigating and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team.

  2. resolved Aug 19, 2024, 04:48 AM UTC

    The issue has been resolved.

Read the full incident report →

Minor July 30, 2024

Platform high latency

Detected by Pingoru
Jul 30, 2024, 01:34 PM UTC
Resolved
Jul 31, 2024, 06:52 AM UTC
Duration
17h 17m
Affected: Web ApplicationAPIAndroid AppiOS App
Timeline · 3 updates
  1. identified Jul 30, 2024, 01:34 PM UTC

    The platform might suffer latency issues. Azure is having global network issues. Details here: https://azure.status.microsoft/en-us/status

  2. monitoring Jul 30, 2024, 04:30 PM UTC

    Improvement in service latency after Microsoft intervention. Monitoring the situation.

  3. resolved Jul 31, 2024, 06:52 AM UTC

    Microsoft closed the incident. Service back to normal.

Read the full incident report →