360Learning Outage History
360Learning is up right nowPingoru has recorded 50 incidents for 360Learning: 7 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 20 of 720 (3%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 7 of 744 (1%) |
| November 2026 | 0 | 0 of 25 (0%) |
Incidents, newest first
Minor October 7, 2026 Delays in email notifications 6h 27m Web Application
Started Oct 07, 2026, 02:44 PM UTC· resolved Oct 07, 2026, 09:12 PM UTC
- monitoring Oct 07, 2026, 02:44 PM UTC
We have identified an issue causing delays in emails sent from the platform. Emails triggered between 2:00 AM and 11:00 AM on October 7, 2026 are affected. No emails have been lost, and all affected messages will still be delivered, though with some delay.
- resolved Oct 07, 2026, 09:12 PM UTC
This incident has been resolved.
Minor May 29, 2026 AI features are down 5h 47m Web Application, Android App, iOS App
Started May 29, 2026, 03:30 PM UTC· resolved May 29, 2026, 09:18 PM UTC
- investigating May 29, 2026, 03:30 PM UTC
A critical issue is currently affecting our AI systems. As a result, all our generative AI features are currently unavailable: - Course Builder - Smart Reviews - AI Companion - AI Moderation - Question and Quiz Generation - AI Inline Editing We are aware of this issue and are actively investigating. We will keep you posted and provide the next update as soon as more information becomes available.
- resolved May 29, 2026, 09:18 PM UTC
A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal.
Minor April 27, 2026 Search Functionality Currently Unavailable 18h 30m Web Application, Android App, iOS App
Started Apr 27, 2026, 12:18 PM UTC· resolved Apr 28, 2026, 06:49 AM UTC
- investigating Apr 27, 2026, 12:18 PM UTC
We are currently experiencing issues impacting the Search functionality. We are investigating and will keep you posted as soon as we have an update to share.
- investigating Apr 27, 2026, 02:57 PM UTC
We are continuing to investigate this issue. Unfortunately, it's unlikely that the service will be restored by the end of the day.
- resolved Apr 28, 2026, 06:49 AM UTC
The incident was resolved yesterday at 6pm.
Minor April 13, 2026 Search Functionality Currently Unavailable 1h 47m Web Application, Android App, iOS App
Started Apr 13, 2026, 02:31 PM UTC· resolved Apr 13, 2026, 04:18 PM UTC
- investigating Apr 13, 2026, 02:31 PM UTC
We are currently experiencing issues impacting the Search functionality. We are investigating and will keep you posted as soon as we have an update to share.
- investigating Apr 13, 2026, 04:17 PM UTC
A fix has been applied successfully. Search is now up and running. We continue to closely monitor the situation.
- resolved Apr 13, 2026, 04:18 PM UTC
We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Minor January 27, 2026 AI features down 4h 33m Web Application
Started Jan 27, 2026, 11:22 AM UTC· resolved Jan 27, 2026, 03:56 PM UTC
- identified Jan 27, 2026, 11:22 AM UTC
A critical issue is currently affecting our AI systems due to a service disruption with our provider, Azure OpenAI. As a result, all AI features within our platform that utilize Generative AI are currently unavailable. - Course Builder - Smart Reviews - AI companion - AI Moderation - Questions and Quiz Generations We are aware of this issue and are actively investigating in coordination with Microsoft. We will keep you posted and provide the next update as soon as more information becomes available.
- resolved Jan 27, 2026, 03:56 PM UTC
A fix has been applied successfully. AI features are now up and running. We maintain reinforced monitoring to accompany this return to normal.
Minor December 5, 2025 Issues with AI features 2d 16h Web Application
Started Dec 05, 2025, 03:25 PM UTC· resolved Dec 08, 2025, 08:14 AM UTC
- investigating Dec 05, 2025, 03:25 PM UTC
Our engineering team has identified an issue affecting our AI features. This issue affects all users having access to some of our AI features: - Document-based course builder - Automated Quiz We are investigating the root cause and working on a solution. An additional update will be sent around 6pm CET.
- investigating Dec 05, 2025, 05:28 PM UTC
We are continuing to investigate this issue. We will send an additional update on Monday, Dec 8, 9am.
- resolved Dec 08, 2025, 08:14 AM UTC
We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Minor November 13, 2025 Issue with AI features 3h 17m Web Application, Android App, iOS App
Started Nov 13, 2025, 02:00 PM UTC· resolved Nov 13, 2025, 05:18 PM UTC
- investigating Nov 13, 2025, 02:00 PM UTC
Our LLM provider Azure OpenAI is affected by services impact. This issue affects all users having access to those AI features: - AI companion - Document-based course builder, Prompt-based course builder - Smart reviews - Automated Quiz - AI generated Questions We understand the impact this has on your operations and are committed to resolving it swiftly. An additional update will be sent around 5pm CET.
- resolved Nov 13, 2025, 05:18 PM UTC
We confirm that the issue is solved and our AI services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Notice October 29, 2025 CDN issue 9m Web Application, API
Started Oct 29, 2025, 04:07 PM UTC· resolved Oct 29, 2025, 04:17 PM UTC
- investigating Oct 29, 2025, 04:07 PM UTC
We have detected an issue with our CDN provider. We are currently deploying a fix.
- resolved Oct 29, 2025, 04:17 PM UTC
The service has been reconfigured to avoid the CDN. The platform is now operational. We maintain reinforced monitoring to accompany this return to normal.
Critical October 22, 2025 Platform unavailable 5h 55m Web Application, API, Android App, iOS App
Started Oct 22, 2025, 08:38 AM UTC· resolved Oct 22, 2025, 02:33 PM UTC
- investigating Oct 22, 2025, 08:38 AM UTC
We detected that high latencies render the platform almost unavailable this morning, we investigate the issue
- identified Oct 22, 2025, 09:07 AM UTC
The issue has been identified and is currently being fixed. The platform is back online, but may still be slow to respond while the fix is implemented.
- monitoring Oct 22, 2025, 11:25 AM UTC
The fix has been implemented and the platform is back to normal. We continue to monitor the behavior of the platform.
- resolved Oct 22, 2025, 02:33 PM UTC
This incident has been resolved, we apologize for the inconvenience it may have caused.
Minor October 9, 2025 High latencies on some actions 5h 23m Web Application, API
Started Oct 09, 2025, 09:01 AM UTC· resolved Oct 09, 2025, 02:24 PM UTC
- investigating Oct 09, 2025, 09:01 AM UTC
We detected high latencies on some actions on the platform. We are investigating the root cause at this point.
- identified Oct 09, 2025, 09:15 AM UTC
The issue comes from network issues in our cloud provider, we are working with them to solve the issue.
- monitoring Oct 09, 2025, 10:44 AM UTC
We applied modifications to improve the latency while the cloud provider incident is still ongoing. The platform loading may behave a bit differently while this modification is present.
- resolved Oct 09, 2025, 02:24 PM UTC
This incident has now been resolved, we apologize for the inconvenience it caused.
Minor September 30, 2025 Issue with skills 19h 11m Web Application
Started Sep 30, 2025, 12:26 PM UTC· resolved Oct 01, 2025, 07:38 AM UTC
- investigating Sep 30, 2025, 12:26 PM UTC
An issue is currently affecting skills on our systems. Skills are unavailable on your 360Learning platform. We are investigating and will keep you posted as soon as we have an update to share.
- investigating Sep 30, 2025, 12:28 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 30, 2025, 01:53 PM UTC
A fix has been implemented. Skills are now available on your 360Learning platform. We are still montoring the services.
- resolved Oct 01, 2025, 07:38 AM UTC
This incident has been resolved.
Critical September 25, 2025 All 360learning datacenter is unavailable 57m Web Application, API, Android App, iOS App
Started Sep 25, 2025, 01:59 PM UTC· resolved Sep 25, 2025, 02:56 PM UTC
- investigating Sep 25, 2025, 01:59 PM UTC
We experience a major incident that affected all of our datacenters, which resulted in all services being unavailable. We are investigating and will keep you posted as soon as we have an update to share.
- monitoring Sep 25, 2025, 02:47 PM UTC
We have identified the root cause of the issue. A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal.
- resolved Sep 25, 2025, 02:56 PM UTC
We confirm that the issue is solved, and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Major September 24, 2025 Platform Latency and Errors 26m Web Application, API, Android App, iOS App
Started Sep 24, 2025, 12:17 PM UTC· resolved Sep 24, 2025, 12:43 PM UTC
- investigating Sep 24, 2025, 12:17 PM UTC
Your 360Learning platform might suffer latency issues and erros. We are investigating and will keep you posted as soon as we have an update to share.
- monitoring Sep 24, 2025, 12:32 PM UTC
A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal.
- resolved Sep 24, 2025, 12:43 PM UTC
We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Notice July 29, 2025 Video conversion taking a long time 6h 44m Web Application, API, Android App, iOS App
Started Jul 29, 2025, 12:47 PM UTC· resolved Jul 29, 2025, 07:32 PM UTC
- identified Jul 29, 2025, 12:47 PM UTC
Since July 29th, 1:10 AM (CEST), video upload is broken. Once the file selected, it will loop indefinitely and won't display the video.
- identified Jul 29, 2025, 12:55 PM UTC
Processing of video conversion suffers a big delay. We are deploying a patch that should help catch up those delays, but it might still take some time until all the uploads catch up. We will post an update before 6PM (CEST).
- monitoring Jul 29, 2025, 02:31 PM UTC
Hello, We have fixed the root cause of the issue that affected video processing. Therefore, video processing is now working properly but higher delays than usual are still expected because a lot of conversions were queued and are waiting to be handled. All the videos uploaded during the incident will be processed without further actions needed. Everything should be back to normal around 8PM (CEST). We keep monitoring the situation. We apologize for the inconvenience. Kind regards, The 360Learning team.
- monitoring Jul 29, 2025, 03:48 PM UTC
Hello, We have fixed the root cause of the issue that affected video processing. Therefore, video processing is now working properly but higher delays than usual are still expected because a lot of conversions were queued and are waiting to be handled. All the videos uploaded during the incident will be processed without further actions needed. Unfortunately, things are taking more time to settle than expected. We estimate that it should be back to normal around 7AM (CEST), July 30th. We keep monitoring the situation. We apologize for the inconvenience. Kind regards, The 360Learning team.
- resolved Jul 29, 2025, 07:32 PM UTC
Hello, The issue affecting video processing is now fully resolved; our monitoring has confirmed that every queued task have been processed. Therefore, video upload is now working properly, without any additional delay for video processing ✅ We apologize for the inconvenience. Kind regards, The 360Learning team.
Minor July 10, 2025 Video Streaming Latency 5m Web Application, Android App, iOS App
Started Jul 10, 2025, 08:06 AM UTC· resolved Jul 10, 2025, 08:11 AM UTC
- identified Jul 10, 2025, 08:06 AM UTC
Our Video Streaming is affected by performance issues. You could have been affected by latency when playing video. The issue is identified, and a fix is currently applied. We will monitor and communicate again in few minutes
- resolved Jul 10, 2025, 08:11 AM UTC
A fix has been applied successfully. The Videos are now playing normally. We maintain reinforced monitoring to accompany this return to normal.
Minor May 13, 2025 Issue with video playback 1d 2h Web Application, API, Android App, iOS App
Started May 13, 2025, 02:18 PM UTC· resolved May 14, 2025, 04:50 PM UTC
- investigating May 13, 2025, 02:18 PM UTC
An issue is currently affecting our systems. You cannot play videos from your 360Learning platform. We are investigating and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team.
- identified May 13, 2025, 02:43 PM UTC
We have identified the root cause of the issue that is currently affecting Video Streaming services, and which prevented user from playing videos on the platform. The rest of the 360Learning features remains available. We are working to fix this issue and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team.
- identified May 13, 2025, 04:51 PM UTC
Our Video Streaming services are back online and users are able to play videos. We are aware of some users still not able to play videos if they attempted to play them during the outage. We are working on a fix for this specific scenario and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team.
- identified May 14, 2025, 07:24 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 14, 2025, 07:29 AM UTC
We have fixed the root cause of the issue that affected our systems. Video playback is now available ✅- Please clear your browser cache in case the videos are not playing on your platform. We keep monitoring the situation. We apologize for the inconvenience. Kind regards, The 360Learning team.
- monitoring May 14, 2025, 01:46 PM UTC
Video playback is available since yesterday (May 13th) 4:15 PM CEST ✅ Some Web Application users might experience problems playing video because of corrupted information cached in their browser. In this case, we recommend clearing the browser cache to fix the problem. We're currently working on a way to clear corrupted information cached in the browser, and fix this bug for everyone. It should be deployed by Tomorrow (May 15th) 11 AM CEST. Note that this issue doesn't impact Android or iOS applications. We apologize for the inconvenience. Kind regards, The 360Learning team.
- resolved May 14, 2025, 04:50 PM UTC
The issue affecting video playback is now fully resolved ✅ We deployed a way to clear corrupted information in the browser cache. We apologize for the inconvenience. Kind regards, The 360Learning team.
Minor April 15, 2025 Issue with video playback 2h Web Application
Started Apr 15, 2025, 04:40 PM UTC· resolved Apr 15, 2025, 06:40 PM UTC
- investigating Apr 15, 2025, 04:40 PM UTC
We are currently experiencing some issues with the video playback. We are investigating and will keep you posted as soon as we have an update to share.
- monitoring Apr 15, 2025, 05:08 PM UTC
A fix has been applied successfully. The video playback is now up and running. We maintain reinforced monitoring to accompany this return to normal.
- resolved Apr 15, 2025, 06:40 PM UTC
The issue affecting our systems is now fully resolved; our monitoring has confirmed that everything is now fully operational. Your 360Learning platform remains up and running ✅ We apologize for the inconvenience. Kind regards, The 360Learning team.
Major April 2, 2025 Short episodes of elevated latency 19m
Started Apr 02, 2025, 07:54 AM UTC· resolved Apr 02, 2025, 08:13 AM UTC
- resolved Apr 02, 2025, 07:54 AM UTC
Due to an important upgrade of our database management system, your 360Learning Platform have suffered from short episodes of latencies today: from 09:54 to 09:57 AM, and from 10:10 to 10:13 AM (CET). During these times, the service was slower than usual. The maintenance operation is now completed and our service is back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Minor March 20, 2025 Search Functionality Currently Unavailable 3h 20m Web Application, Android App, iOS App
Started Mar 20, 2025, 09:37 AM UTC· resolved Mar 20, 2025, 12:58 PM UTC
- identified Mar 20, 2025, 09:37 AM UTC
We are currently experiencing issues impacting the Search functionality. We have identified the root cause of the issue and are taking actions to fix it. We will send an additional update around 12PM.
- monitoring Mar 20, 2025, 11:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2025, 12:58 PM UTC
We confirm that the issue is solved and Search is now operational. We apologize for any inconvenience this may have caused. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Minor March 12, 2025 Issues with Data Synchronization 7h 13m Web Application, Android App, iOS App
Started Mar 12, 2025, 10:11 AM UTC· resolved Mar 12, 2025, 05:25 PM UTC
- investigating Mar 12, 2025, 10:11 AM UTC
We are currently facing a data synchronization issue impacting Search, Data Connect, and Dashboards. Search is unavailable on your 360Learning platform, and data may be temporarily incomplete in Data Connect and certain dashboards. Our team is actively investigating the issue and will provide updates as soon as possible.
- identified Mar 12, 2025, 10:52 AM UTC
We have identified the root cause of the issue. We are actively working on a solution. We will send an additional update around 2 PM (CET).
- monitoring Mar 12, 2025, 01:43 PM UTC
Search functionality is now available. Data is still incomplete but synchronization is in progress. Data Connect and dashboards are fully operational. Thank you for your patience, and we will keep you updated as progress continues.
- monitoring Mar 12, 2025, 05:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 12, 2025, 05:25 PM UTC
We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!
Notice November 27, 2024 Issue with Video Streaming services –
Started Nov 27, 2024, 02:30 PM UTC· resolved Nov 27, 2024, 02:30 PM UTC
- resolved Nov 27, 2024, 02:30 PM UTC
Hello, The Video Streaming service issue is now fully resolved; our monitoring has confirmed that everything is fully operational. Therefore, Video Streaming is now working properly, and you can now play videos ✅ We apologize for the inconvenience. Kind regards, The 360Learning team.
Notice November 27, 2024 Video Streaming service –
Started Nov 27, 2024, 01:55 PM UTC· resolved Nov 27, 2024, 01:55 PM UTC
- resolved Nov 27, 2024, 01:55 PM UTC
Hello, We have identified the root cause of the issue that is currently affecting Video Streaming services, and which prevented user from playing videos on the platform. The rest of the 360Learning features remains available. We are working to fix this issue and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team.