Temporary Unavailability of Provisioner and Support Portal
Timeline · 6 updates
- identified Oct 21, 2026, 01:44 PM UTC
Out of an abundance of caution due to ongoing external factors, we have temporarily disabled the Provisioner while our team puts an update in place. During this time, customer access to the Support Portal is also unavailable. All other services continue to operate normally. While the portals are unavailable, you can still reach our Support team: Email: Send your request to [email protected] and a ticket will be opened for you. Phone: For urgent issues, our support line is accepting inbound calls as usual at 415-886-7950. We apologize for the inconvenience and will post an update here as soon as access is restored. Thank you for your patience.
- identified Oct 21, 2026, 02:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 21, 2026, 03:27 PM UTC
Please be advised, TTS servers are also impacted. Though we believe we have mitigated this without impact to clients. If you experience any problems generating new TTS, please contact our support team.
- monitoring Oct 21, 2026, 07:10 PM UTC
Provisioner is operational and continues to be monitored for stability. The Support Portal will remain available via email only. Cluster Manager (CM) will remain unavailable at this time. We will provide additional updates as needed.
- monitoring Oct 21, 2026, 08:40 PM UTC
We are currently working on restoring Cluster Manager. As part of this work, the IP addresses associated with Cluster Manager will be changing. Customers with firewall rules or IP allowlists may need to update their configurations. We will provide the new IP addresses once they are available. We will continue to provide updates as work progresses.
- resolved Oct 22, 2026, 12:05 AM UTC
Cluster Manager (CM) is now back up and fully functional. If you would like new IP addresses, please email [email protected]. Aside from the Support Portal web interface, all services are operating normally. Our team is continuing to work on restoring the web interface, and we will post an update as soon as it is available. In the meantime, Support remains reachable by email at [email protected] or by phone at 415-886-7950. Thank you for your patience.