2600Hz incident

Investigating reports of outages

Notice Resolved View vendor source →

2600Hz experienced a notice incident on February 20, 2026 affecting Telephony Services and Management Portal and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 06:09 PM UTC
Resolved
Feb 20, 2026, 07:33 PM UTC
Duration
1h 24m
Detected by Pingoru
Feb 20, 2026, 06:09 PM UTC

Affected components

Telephony ServicesManagement PortalAdvanced ProvisionerCluster Manager

Update timeline

  1. investigating Feb 20, 2026, 06:09 PM UTC

    We are currently investigating Zabbix alerts/reports of outages affecting portal/calls. We will send out an update as ASAP.

  2. investigating Feb 20, 2026, 06:15 PM UTC

    This appears to a problem with Level3 currently; our infrastructure team is investigating implementing routing changes to workaround the issue.

  3. investigating Feb 20, 2026, 06:35 PM UTC

    Cloudflare appears to have stopped advertising our 8.X addresses causing this outage; we have now re-enabled them. We're working with CloudFlare to investigate the root cause but are seeing issues resolve from our side.

  4. resolved Feb 20, 2026, 07:33 PM UTC

    This incident has been resolved.