Resolved after 11 hours 11 minutes, affecting Telephony Services, on August 20, 2025.
We have brought services back online and are continuing to monitor for stability.
Affected components
Update timeline
- investigating Aug 20, 2025, 10:50 AM UTC
We are currently investigating an issue with Zswitch US' database services. We have engaged our engineering and operations team to work this as highest priority. We will update this page as soon as we know more.
- investigating Aug 20, 2025, 12:32 PM UTC
This issue has now been resolved and the database services are operating as expected. We are working on a full RCA and will update this statuspage with it in due course. If you have any questions in the meantime please contact support using the normal methods.
- monitoring Aug 20, 2025, 12:32 PM UTC
This issue has now been resolved and the database services are operating as expected. We are working on a full RCA and will update this statuspage with it in due course. If you have any questions in the meantime please contact support using the normal methods. We will continue to monitor throughout the day.
- monitoring Aug 20, 2025, 07:23 PM UTC
We are seeing further degradation in the system and are investigating
- monitoring Aug 20, 2025, 07:30 PM UTC
We've stabilized services and are continuing to monitor the situation.
- monitoring Aug 20, 2025, 08:17 PM UTC
We are seeing further degradation in the system and are investigating
- monitoring Aug 20, 2025, 08:29 PM UTC
We have identified a database system outage and are working with our engineers to restore the system.
- monitoring Aug 20, 2025, 09:05 PM UTC
We have brought services back online and are continuing to monitor for stability.
- resolved Aug 20, 2025, 10:01 PM UTC
This incident has been resolved. We will continue to monitor for stability.
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