2600Hz incident
Temporary Unavailability of Provisioner and Support Portal
2600Hz is currently in scheduled maintenance affecting Support Portal and Advanced Provisioner, which began 4h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Oct 21, 2026, 01:44 PM UTC
Out of an abundance of caution due to ongoing external factors, we have temporarily disabled the Provisioner while our team puts an update in place. During this time, customer access to the Support Portal is also unavailable. All other services continue to operate normally. While the portals are unavailable, you can still reach our Support team: Email: Send your request to [email protected] and a ticket will be opened for you. Phone: For urgent issues, our support line is accepting inbound calls as usual at 415-886-7950. We apologize for the inconvenience and will post an update here as soon as access is restored. Thank you for your patience.
- identified Oct 21, 2026, 02:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 21, 2026, 03:27 PM UTC
Please be advised, TTS servers are also impacted. Though we believe we have mitigated this without impact to clients. If you experience any problems generating new TTS, please contact our support team.