Resolved after 21 hours 37 minutes, affecting Telephony Services and Management Portal and 1 more, on November 13, 2025.
We have resolved the issue and believe we are operational at this time. We are monitoring the incident.
Affected components
Update timeline
- investigating Nov 13, 2025, 08:08 PM UTC
We are investigating an issue with a partial outage due to loss of connectivity to one of our zones.
- investigating Nov 13, 2025, 08:14 PM UTC
We are experiencing uptime issues with our San Jose datacenter and are working to resolve it. Phones that are properly configured to register to SRV/NAPTR records should fail over to the other zones.
- investigating Nov 13, 2025, 08:28 PM UTC
We are seeing a fiber related issue in our San Jose datacenter and are working to resolve it.
- monitoring Nov 13, 2025, 08:39 PM UTC
We have resolved the issue and believe we are operational at this time. We are monitoring the incident.
- resolved Nov 14, 2025, 05:46 PM UTC
This incident has been resolved.
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