2600Hz incident

ZSwitch partial outage

Notice Resolved View vendor source →

2600Hz experienced a notice incident on November 13, 2025 affecting Telephony Services and Management Portal and 1 more component, lasting 21h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 08:08 PM UTC
Resolved
Nov 14, 2025, 05:46 PM UTC
Duration
21h 37m
Detected by Pingoru
Nov 13, 2025, 08:08 PM UTC

Affected components

Telephony ServicesManagement PortalAdvanced ProvisionerCluster Manager

Update timeline

  1. investigating Nov 13, 2025, 08:08 PM UTC

    We are investigating an issue with a partial outage due to loss of connectivity to one of our zones.

  2. investigating Nov 13, 2025, 08:14 PM UTC

    We are experiencing uptime issues with our San Jose datacenter and are working to resolve it. Phones that are properly configured to register to SRV/NAPTR records should fail over to the other zones.

  3. investigating Nov 13, 2025, 08:28 PM UTC

    We are seeing a fiber related issue in our San Jose datacenter and are working to resolve it.

  4. monitoring Nov 13, 2025, 08:39 PM UTC

    We have resolved the issue and believe we are operational at this time. We are monitoring the incident.

  5. resolved Nov 14, 2025, 05:46 PM UTC

    This incident has been resolved.