Zus Health incident

Intermittent accessibiliy for Standalone App, EHR Integrations, and Data APIs

Major Resolved View vendor source →

Zus Health experienced a major incident on February 22, 2026 affecting Applications and Zus App and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2026, 04:56 PM UTC
Resolved
Feb 22, 2026, 06:51 PM UTC
Duration
1h 55m
Detected by Pingoru
Feb 22, 2026, 04:56 PM UTC

Affected components

ApplicationsZus AppEHR IntegrationsathenahealthElation HealthCanvas MedicalSalesforce Health CloudHealthieFHIRplaceData APIs

Update timeline

  1. investigating Feb 22, 2026, 04:56 PM UTC

    Zus is aware of elevated errors in a third party vendor that are causing intermittent access errors for the Standalone App and potentially EHR integrations and Data APIs.

  2. monitoring Feb 22, 2026, 05:19 PM UTC

    We have determined that the third party issue is only affecting authentication for our Standalone App. EHR integrations and Data APIs are working as normal. We are monitoring the situation and will update this incident when the errors resolve.

  3. resolved Feb 22, 2026, 06:51 PM UTC

    Our third party vendor has implemented a fix and we have seen errors subside. We will continue to monitor traffic on our Standalone App and API endpoints to ensure ongoing stability.