Resolved after 3 days 9 hours, affecting Data Connections and Carequality Network, on February 7, 2026.
The Carequality connector continues to run as expected across all customers, and all impacted jobs have been rerun. This incident is resolved.
Affected components
Update timeline
- investigating Feb 07, 2026, 03:33 PM UTC
As of 3:30 am today, all jobs to Carequality started failing. We have paused the queue of non-priority jobs while we investigate. Priority jobs will proceed and continue to receive data from CommonWell and Surescripts.
- investigating Feb 07, 2026, 04:01 PM UTC
Our Carequality partner has confirmed that the service degradation is on their end and is working to resolve. We will resume non-priority traffic as soon as they confirm functionality is restored.
- monitoring Feb 07, 2026, 05:50 PM UTC
Carequality jobs have started running successfully again. We have resumed running our non-priority queue and will continue to monitor results. Impacted jobs will be replayed.
- resolved Feb 10, 2026, 06:05 PM UTC
The Carequality connector continues to run as expected across all customers, and all impacted jobs have been rerun. This incident is resolved.
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