Zus Health incident

Documents unable to be loaded in Zus App

Resolved after 2 hours 52 minutes, affecting Applications and Zus App, on July 8, 2026.

resolved Jul 08, 2026, 09:12 PM UTC

We have discovered and remediated the root cause. Documents are now loading normally. There has been no data loss.

Started
Jul 08, 2026, 06:20 PM UTC
Resolved
Jul 08, 2026, 09:12 PM UTC
Duration
2h 52m
Detected by Pingoru
Jul 08, 2026, 06:20 PM UTC

Affected components

ApplicationsZus App

Update timeline

  1. investigating Jul 08, 2026, 09:11 PM UTC

    We are aware the customers are unable to view documents in the Zus App. The team is working on a fix.

  2. resolved Jul 08, 2026, 09:12 PM UTC

    We have discovered and remediated the root cause. Documents are now loading normally. There has been no data loss.

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