Zus Health incident

Some UPIDs stuck loading tin Zus App

Resolved after 1 hour 43 minutes, affecting Applications and Zus App and 1 more, on July 7, 2026.

resolved Jul 07, 2026, 10:15 PM UTC

We identified the root cause of the stuck UPIDs and deployed a fix. These UPIDs are now loading normally in the Zus App. We will continue monitoring for loading problems.

Started
Jul 07, 2026, 08:31 PM UTC
Resolved
Jul 07, 2026, 10:15 PM UTC
Duration
1h 43m
Detected by Pingoru
Jul 07, 2026, 08:31 PM UTC

Affected components

ApplicationsZus AppData APIsFHIR APIs

Update timeline

  1. investigating Jul 07, 2026, 08:31 PM UTC

    We are aware of certain UPIDs stuck in a loading state in the Zus App and are currently working on mitigation.

  2. resolved Jul 07, 2026, 10:15 PM UTC

    We identified the root cause of the stuck UPIDs and deployed a fix. These UPIDs are now loading normally in the Zus App. We will continue monitoring for loading problems.

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