Resolved after 1 day 22 hours, affecting Data Connections and Surescripts Service, on June 29, 2026.
The delays affecting Surescripts Bulk medication history data have been resolved. We’ve confirmed that all delayed files have been successfully processed and medication history data is now current and flowing normally. We’ll continue to monitor our systems, but all indicators show the issue has been fully resolved. Thank you for your patience while we worked to address this incident.
Affected components
Update timeline
- investigating Jun 29, 2026, 04:46 PM UTC
We are currently investigating reports of potential issues with Surescripts Service. At this time we have not confirmed an incident - our team is actively looking into the situation and will share an update as soon as we know more.
- investigating Jun 29, 2026, 08:52 PM UTC
We’ve confirmed delays affecting Surescripts Bulk medication history data. A portion of medication history requests are taking longer than expected to return results from Surescripts. This issue began on June 26. This is a partial delay rather than a complete outage, and requests continue to be processed. We’ve engaged Surescripts, who are actively investigating on their side, and we’re monitoring the situation closely.
- investigating Jun 30, 2026, 02:59 PM UTC
We have identified the root cause of the delays affecting Surescripts Bulk medication history data. We’ve implemented a fix and processing has resumed. We’re currently working through the backlog of queued requests and expect response times to continue improving as the queue is processed. We’ll provide another update as we make further progress toward full recovery.
- investigating Jun 30, 2026, 07:26 PM UTC
Reprocessing of the delayed Surescripts Bulk medication history files has completed. Based on our current assessment, all affected files have been successfully processed. We’re continuing to monitor our data pipeline to verify that processing has fully completed and to ensure no data remains unprocessed. We’ll provide a final update once we have this confirmation.
- resolved Jul 01, 2026, 02:49 PM UTC
The delays affecting Surescripts Bulk medication history data have been resolved. We’ve confirmed that all delayed files have been successfully processed and medication history data is now current and flowing normally. We’ll continue to monitor our systems, but all indicators show the issue has been fully resolved. Thank you for your patience while we worked to address this incident.
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