Zus Health incident

Some relational tables not refreshing

Resolved after 2 days 3 hours, affecting Data Marts, on May 15, 2026.

resolved May 17, 2026, 06:31 PM UTC

We have resolved the underlying problem that was preventing tables from automatically refreshing. All relational tables should now be following the targeted freshness published in the documentation.

Started
May 15, 2026, 02:45 PM UTC
Resolved
May 17, 2026, 06:31 PM UTC
Duration
2d 3h
Detected by Pingoru
May 15, 2026, 02:45 PM UTC

Affected components

Data Marts

Update timeline

  1. investigating May 15, 2026, 02:45 PM UTC

    The following tables in the relational data marts have been failing to refresh since 2pm Eastern Time on Thursday, May 14: condition and child tables document_reference and child tables encounter and child tables The data in these tables reflects data as of 2pm yesterday. We are working to bring these tables back up to date to meet our documented 3-hour target freshness.

  2. investigating May 15, 2026, 04:06 PM UTC

    The condition and encounter tables have been rectified. We are continuing to work on refreshing the docuemnt_reference tables.

  3. monitoring May 15, 2026, 04:44 PM UTC

    document_reference tables have now been refreshed as well. We are continuing to monitor the situation.

  4. resolved May 17, 2026, 06:31 PM UTC

    We have resolved the underlying problem that was preventing tables from automatically refreshing. All relational tables should now be following the targeted freshness published in the documentation.

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