Zus Health incident

[Resolved] Some patients were unavailable in the Zus Web Application

Major Resolved View vendor source →

Zus Health experienced a major incident on May 4, 2026 affecting Applications and Zus App, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 07:48 PM UTC
Resolved
May 04, 2026, 08:48 PM UTC
Duration
1h
Detected by Pingoru
May 04, 2026, 07:48 PM UTC

Affected components

ApplicationsZus App

Update timeline

  1. resolved May 04, 2026, 08:48 PM UTC

    From 3:48pm ET - 4:45pm ET some patients were not accessible in the Zus Web Application. Navigating to the patient ZAP would have resulted in a message that the patient was “inactive” when they were in fact “active.” We identified the root cause and are deploying additional protections to ensure this will not happen again.