Zowie Outage History

Zowie is up right now

Pingoru has recorded 4 incidents for Zowie: 4 in the last 12 months and 0 in the last 90 days.

Source: status.getzowie.com

4incidents recorded
4last 12 months
0last 90 days
3 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Zowie in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202616 of 720 (1%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 527 (0%)

Incidents, newest first

Minor April 2, 2026 Gen AI partial unavailability 5h 40m Standalone Widget, Live Chat Widget, Embedded Widget, Chat API

Started Apr 02, 2026, 07:13 AM UTC· resolved Apr 02, 2026, 12:53 PM UTC

  1. investigating Apr 02, 2026, 07:13 AM UTC

    Zowie's partial unavailability due to providers technical issues. We are closely monitoring the situation and we will update this incident in case of further changes.

  2. identified Apr 02, 2026, 10:14 AM UTC

    We’ve identified the issue causing Ai Agent performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.

  3. monitoring Apr 02, 2026, 11:37 AM UTC

    We’ve implemented a fix to the issue causing AI Agent performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.

  4. resolved Apr 02, 2026, 12:53 PM UTC

    The issue causing degraded performance has been fully resolved. AI Agent is now operating as intended.

Read the full incident report →

Major January 27, 2026 Inbox Degradation 2h 12m Frontend, Inbox GraphQL API

Started Jan 27, 2026, 03:15 PM UTC· resolved Jan 27, 2026, 05:28 PM UTC

  1. investigating Jan 27, 2026, 03:15 PM UTC

    We are investigating an issue with Inbox causing delays with viewing conversations in the UI.

  2. identified Jan 27, 2026, 03:27 PM UTC

    We have identified an issue with a subcomponent of our infrastructure that requires intervention and are applying the necessary resolution.

  3. identified Jan 27, 2026, 04:05 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 27, 2026, 04:58 PM UTC

    Our team is continuing to investigate and implement relevant solutions to the situation. Agents should be able to use the Agent Inbox normally, but Threads and Conversations views may still experience issues.

  5. monitoring Jan 27, 2026, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 27, 2026, 05:28 PM UTC

    The issue has been resolved.

Read the full incident report →

Major December 5, 2025 Network Stability Issue 38m Frontend, Standalone Widget, Core GraphQL API, Live Chat Widget and 5 more

Started Dec 05, 2025, 08:58 AM UTC· resolved Dec 05, 2025, 09:37 AM UTC

  1. investigating Dec 05, 2025, 08:58 AM UTC

    We are currently investigating a wider issue with an external global network provider causing some unavailability of our systems and will update as soon as we know more.

  2. monitoring Dec 05, 2025, 09:15 AM UTC

    Per https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q , a fix has been implemented and we can see the restoration of network stability.

  3. resolved Dec 05, 2025, 09:37 AM UTC

    We no longer see any further effects of the earlier network instability.

Read the full incident report →

Major November 18, 2025 Network Degradation 3h 57m Standalone Widget, Live Chat Widget, Embedded Widget, Chat API

Started Nov 18, 2025, 11:46 AM UTC· resolved Nov 18, 2025, 03:44 PM UTC

  1. identified Nov 18, 2025, 11:46 AM UTC

    We have identified network degradation in this region stemming from a global network provider and will update as soon as we have further information.

  2. identified Nov 18, 2025, 12:15 PM UTC

    We are continuing to monitor the situation with the global network provider at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 and will provide further updates as more information becomes available.

  3. identified Nov 18, 2025, 01:11 PM UTC

    The network provider has identified the root cause of the degradation and is implementing a fix.

  4. identified Nov 18, 2025, 02:10 PM UTC

    The network provider is continuing to implement a fix to the root cause of the degradation.

  5. monitoring Nov 18, 2025, 02:52 PM UTC

    The network provider has confirmed that the issue has been resolved and service should be fully restored.

  6. resolved Nov 18, 2025, 03:44 PM UTC

    The incident has been resolved.

Read the full incident report →