Gen AI partial unavailability
Affected: Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Timeline · 4 updates
- investigating Apr 02, 2026, 07:13 AM UTC
Zowie's partial unavailability due to providers technical issues. We are closely monitoring the situation and we will update this incident in case of further changes.
- identified Apr 02, 2026, 10:14 AM UTC
We’ve identified the issue causing Ai Agent performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
- monitoring Apr 02, 2026, 11:37 AM UTC
We’ve implemented a fix to the issue causing AI Agent performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
- resolved Apr 02, 2026, 12:53 PM UTC
The issue causing degraded performance has been fully resolved. AI Agent is now operating as intended.