Zoom experienced a minor incident on February 25, 2026 affecting Voice Agent, lasting 5h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2026, 03:00 PM UTC
We are currently investigating a service degradation affecting Zoom virtual agent. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified Feb 25, 2026, 03:43 PM UTC
We have identified the issue affecting Zoom virtual agent. We are working with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Feb 25, 2026, 04:42 PM UTC
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Feb 25, 2026, 05:50 PM UTC
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Feb 25, 2026, 07:39 PM UTC
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring Feb 25, 2026, 07:53 PM UTC
Our vendor has successfully resolved the issue affecting Zoom virtual agent. Our team will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.
- resolved Feb 25, 2026, 08:06 PM UTC
This incident has been resolved and the affected services have been restored.