Resolved after 12 hours 43 minutes, affecting E-Trader, on July 20, 2026.
Issue still persist. Investigation is still ongoing regarding the FX execution issue on RFS. To clarify, FX pricing and all BTC/ETH trading remain completely unaffected and fully operational. Next update to follow shortly.
Affected components
Update timeline
- investigating Jul 20, 2026, 08:06 AM UTC
Currently experiencing technical difficulties. Our dedicated team is working tirelessly to restore full functionality as quickly as possible. We appreciate your patience and understanding, and will keep you updated with any developments.
- investigating Jul 20, 2026, 09:14 AM UTC
We are experiencing a technical issue affecting the execution of FX pairs on our RFS. FX pricing streams are unaffected - only execution. Our team is investigating and working to restore FX execution as quickly as possible. Next update within [30/60] minutes.
- investigating Jul 20, 2026, 11:19 AM UTC
We are continuing to investigate the issue affecting FX execution on our RFS. FX pricing remains unaffected, and BTC and ETH pairs are fully operational. Further updates to follow.
- investigating Jul 20, 2026, 05:30 PM UTC
Investigation is still ongoing regarding the FX execution issue on RFS. To clarify, FX pricing and all BTC/ETH trading remain completely unaffected and fully operational. Next update to follow shortly.
- investigating Jul 20, 2026, 08:47 PM UTC
We are continuing to investigate this issue.
- resolved Jul 20, 2026, 08:50 PM UTC
Issue still persist. Investigation is still ongoing regarding the FX execution issue on RFS. To clarify, FX pricing and all BTC/ETH trading remain completely unaffected and fully operational. Next update to follow shortly.
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