Resolved after 12 hours 53 minutes, affecting E-Trader, on July 20, 2026.
The issue has been resolved. Service has returned to normal, and we have confirmed that systems are operating as expected. We will continue to monitor performance and follow up on any further findings. The disruption was caused by an outage on a downstream vendor system, which has now been remediated. FX pricing, crypto execution, and FX execution are all fully operational. We appreciate your patience while we worked to restore full availability.
Affected components
Update timeline
- investigating Jul 20, 2026, 09:10 PM UTC
We are continuing to investigate the issue affecting FX execution on our RFS. FX pricing remains unaffected, and BTC and ETH pairs are fully operational. Further updates to follow.
- investigating Jul 21, 2026, 05:06 AM UTC
Investigation is still ongoing regarding the FX execution issue on RFS. To clarify, FX pricing and all BTC/ETH trading remain completely unaffected and fully operational. Next update to follow shortly.
- investigating Jul 21, 2026, 08:14 AM UTC
Investigation is still ongoing regarding the FX execution issue on RFS. To clarify, FX pricing and all BTC/ETH trading remain completely unaffected and fully operational.
- resolved Jul 21, 2026, 10:04 AM UTC
The issue has been resolved. Service has returned to normal, and we have confirmed that systems are operating as expected. We will continue to monitor performance and follow up on any further findings. The disruption was caused by an outage on a downstream vendor system, which has now been remediated. FX pricing, crypto execution, and FX execution are all fully operational. We appreciate your patience while we worked to restore full availability.
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