MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States

Update timeline

1. monitoring Sep 17, 2026, 01:02 AM UTC

   Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

2. monitoring Sep 17, 2026, 03:03 AM UTC

   Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoring Sep 17, 2026, 07:03 AM UTC

   Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

4. monitoring Sep 17, 2026, 03:04 PM UTC

   Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

5. monitoring Sep 17, 2026, 03:53 PM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

6. monitoring Sep 17, 2026, 07:57 PM UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States is operating normally.