Zeronet NZ incident
Network Outage in Tauranga, Rotorua and Taupo
Zeronet NZ experienced a critical incident on October 24, 2025 affecting Fibre Broadband, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2025, 07:25 PM UTC
We are aware of an ongoing issue affecting broadband services in the Tauranga, Rotorua and Taupo area. Our upstream provider is investigating the impact of the services, Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.
- investigating Oct 24, 2025, 08:27 PM UTC
Broadband services are still being investigated to identify the cause of the disruption, We can see some services coming back online. Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.
- investigating Oct 24, 2025, 10:22 PM UTC
No further update, Broadband services are still being investigated to identify the cause of the disruption, We can see some services coming back online. Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.
- identified Oct 24, 2025, 10:50 PM UTC
Outage has been identified with our upstream provider, Services are slowly coming back online. Technical teams are actively working resolve the issue as quickly as possible, and we will continue to provide updates each hour.
- monitoring Oct 25, 2025, 12:51 AM UTC
Outage has been identified with our upstream provider, Services are slowly coming back online. We will continue to monitor the services Please restart your router if the connection is still not active We will provide an update if disruption reoccurs Thanks for your patience and understanding
- resolved Oct 26, 2025, 07:10 PM UTC
This incident has been resolved.