Zeronet NZ experienced a major incident on October 23, 2025 affecting Fibre Broadband and Data and 1 more component, lasting 4d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 23, 2025, 04:39 AM UTC
Due to the ongoing weather event, some customers in affected South Island regions may experience intermittent internet or mobile service disruptions. Our team is coordinating with the local fibre companies and our mobile upstream provider to identify affected areas and restore service as quickly as possible. For the latest updates from our network partners, visit: • Chorus: https://www.chorus.co.nz/outages • Enable: https://www.facebook.com/enablefibrebroadband
- identified Oct 26, 2025, 09:18 PM UTC
Following the recent weather event, some customers in affected South Island regions may still experience intermittent internet or mobile service disruptions. Our team continues to work closely with local fibre companies and our mobile upstream provider to identify affected areas and restore services as quickly as possible. Restoration work is still in progress, and we appreciate your patience while this is being completed. For the latest updates from our network partners, please visit: • Chorus: https://www.chorus.co.nz/outages • Enable: https://www.facebook.com/enablefibrebroadband
- resolved Oct 27, 2025, 09:22 PM UTC
This incident has been resolved.