Nationwide Landline Outage

Update timeline

1. investigating Mar 31, 2026, 09:55 PM UTC

   We are aware of an issue affecting some landline services, where services may not be working. Customers should expect to have an engaged tone on their landline. Our upstream provider is currently investigating the issue as a priority.

2. identified Mar 31, 2026, 10:12 PM UTC

   The issue has been identified and implemented a change to rectify this. The root cause has been identified and we have started to see landlines registering. Next update at 11:30 am.

3. identified Mar 31, 2026, 10:49 PM UTC

   The issue has been identified, and we are still actively working with our upstream provider to provide a resolution as soon as possible. We are starting to see some services come back online, and we will continue to provide updates as the outage progresses. We appreciate your patience while we work on resolving this.

4. identified Mar 31, 2026, 11:57 PM UTC

   We're continuing to work with our upstream provider to restore full service. Some services are coming back online, and we will continue to provide updates as the resolution progresses. We appreciate your patience while we work on resolving this.

5. monitoring Apr 01, 2026, 01:03 AM UTC

   We are actively monitoring a fix which has been implemented. Landline services are now coming back online. If your landline is still not working, please restart the power for the Fibre Box and that should resolve the issue. We appreciate your patience while we worked on resolving this.

6. resolved Apr 01, 2026, 03:18 AM UTC

   The landline outage has now been resolved. If your landline service is still not yet working, please reboot the power for the Fibre Box to restore the service. Thank you for your patience.