Resolved after 6 hours 28 minutes, affecting Data and Calling and 1 more, on May 26, 2026.
We can confirm that the issue affecting mobile services across multiple Auckland sites has now been resolved. Services should be returning to normal for impacted customers. We apologise for any inconvenience this may have caused and thank you for your patience.
Affected components
Update timeline
- investigating May 26, 2026, 03:09 AM UTC
We're currently investigating an issue affecting mobile services across multiple Auckland sites. Customers in affected areas may be experiencing loss or degradation of voice, data, or SMS. Our upstream provider is actively working to identify the root cause. We'll share a further update as soon as we have more information. We apologise for any inconvenience caused.
- investigating May 26, 2026, 06:04 AM UTC
We are continuing to investigate this issue.
- monitoring May 26, 2026, 06:05 AM UTC
We can confirm that the issue affecting mobile services across multiple Auckland sites has now been resolved. Services should be returning to normal for impacted customers. Our team will continue to monitor to ensure full stability is maintained. We apologise for any inconvenience this may have caused and thank you for your patience.
- resolved May 26, 2026, 09:38 AM UTC
We can confirm that the issue affecting mobile services across multiple Auckland sites has now been resolved. Services should be returning to normal for impacted customers. We apologise for any inconvenience this may have caused and thank you for your patience.
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