Resolved after 8 hours, affecting Fibre Broadband and Data, on March 18, 2025.
The issue affecting mobile data and broadband services is now resolved. Thank you for your patience.
Affected components
Update timeline
- monitoring Mar 18, 2025, 12:26 PM UTC
One of our upstream providers is conducting planned maintenance tonight, starting at 10:00 PM and lasting for approximately 4 hours. During this period, you may experience degraded performance on international routes. We appreciate your patience and understanding while this essential maintenance is carried out. Our team is monitoring the network closely to minimise any impact. Thank you for your continued support.
- monitoring Mar 18, 2025, 12:42 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 18, 2025, 01:05 PM UTC
The issue affecting mobile data has been resolved and is now under monitoring. However, broadband services are still under investigation. Our team is working closely with the upstream provider to identify and resolve the issue as quickly as possible. We will provide further updates as more information becomes available.
- resolved Mar 18, 2025, 08:26 PM UTC
The issue affecting mobile data and broadband services is now resolved. Thank you for your patience.
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