Resolved after 1 hour 17 minutes, on July 9, 2025.
A fix has been implemented and we are monitoring the results We will continue to provide hourly updates if we receive any further details.
Update timeline
- investigating Jul 09, 2025, 10:23 PM UTC
We are currently experiencing an issue with our communications platform. This means we are unable to currently respond to your chats or emails promptly. Our team is actively working with our platform provider to resolve this issue as soon as possible. We'll provide you a further update in an hour once we have more information. We will respond to all customer queries as soon as possible once it's been resolved
- monitoring Jul 09, 2025, 10:35 PM UTC
A fix has been implemented and we are monitoring the results We will continue to provide hourly updates if we receive any further details.
- resolved Jul 09, 2025, 11:41 PM UTC
This incident has been resolved.
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