Resolved after 2 hours 17 minutes, affecting Fibre Broadband and Number Porting, on September 21, 2025.
The issue has been identified with our upstream provider, and services are now beginning to restore. Provisioning requests (including new sign-ups, plan changes, and service unthrottling) should gradually return to normal.
Affected components
Update timeline
- investigating Sep 21, 2025, 11:40 PM UTC
We are currently investigating a system failure with our upstream provider. This issue is impacting all provisioning requests, including: New sign-ups Plan changes Service unthrottling Our team is actively working with the provider to resolve the problem. We will provide the next update within 1 hour.
- investigating Sep 21, 2025, 11:46 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 22, 2025, 12:53 AM UTC
The issue has been identified with our upstream provider, and services are now beginning to restore. Provisioning requests (including new sign-ups, plan changes, and service unthrottling) should gradually return to normal.
- resolved Sep 22, 2025, 01:57 AM UTC
This incident has been resolved.
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