Zero Hash incident

Intermittent Delays Processing Withdrawals

Notice Resolved View vendor source →

Zero Hash experienced a notice incident on July 1, 2025, lasting 5h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 05:25 PM UTC
Resolved
Jul 01, 2025, 10:49 PM UTC
Duration
5h 24m
Detected by Pingoru
Jul 01, 2025, 05:25 PM UTC

Update timeline

  1. investigating Jul 01, 2025, 05:25 PM UTC

    We have detected a delay in processing LTC withdrawals. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.

  2. investigating Jul 01, 2025, 05:29 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 01, 2025, 05:39 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 01, 2025, 08:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 01, 2025, 10:49 PM UTC

    All impacted transactions have now been confirmed on-chain.